Global 5G Community

  Release 18 is the first release of 5G Advanced, final specifications expected to be released in 2023. Some  #features  are already being trialed by  #carriers  & equipment  #manufacturers  . Rel 18 features include: 🧠Enhanced network slicing: Will enhance the  #networkslicing  capabilities of 5G networks, making it easier to create & manage multiple virtual networks on the same physical infrastructure -Will allow  #operators  to offer a wider range of services to their customers & improve the  #efficiency  of their networks. 🧠Improved security: Will include a number of new  #security  features that are designed to protect 5G networks from cyberattacks - eg. enhanced authentication & encryption, new tools for detecting & responding to attacks. 🧠New use cases: Will also include support new  #usecases  - AR, VR, & industrial automation. What about AI And ML air interface in Release 18? AI and ML are being used in a number of ways in the air interface of 5G Adv

  Overview of AI in Customer Service The paper begins by discussing the different types of  #ai  technologies that are being used in customer service. These include: ➤ Chatbots:  #chatbots  are computer programs that can simulate conversation with human users. They are often used to answer simple questions or to provide basic customer service. ➤ Natural language processing: Natural language processing ( #nlp ) is a field of computer science that deals with the interaction between computers and human (natural) languages. NLP is used in customer service to understand what customers are saying and to respond in a way that is both informative and helpful. ➤ Machine learning:  #machinelearning  is a type of artificial intelligence that allows computers to learn without being explicitly programmed. Machine learning is used in customer service to improve the performance of chatbots and other AI-powered tools. The paper also discusses the benefits of using AI in customer service. These benefit